Privacy Policy

This domain name, halesnax.com, along with its related sub-domains, services, and tools (collectively referred to as the “Website”), is owned and operated by Avyaanks Foods, bearing Udyam No: UDYAM-KR-03-0333417 (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of the information you share with us. This Privacy Policy (“Policy”) explains how we collect, use, share, and safeguard your information when you visit or make a purchase through our Website. By accessing or using the Website, you agree to the terms of this Policy. If you do not agree, please discontinue using the Website.

1. Types of Information We Collect

1.1 Personal Information
Personal Information refers to details that identify a natural person. This includes your name, address, phone number, email address, date of birth, gender, and payment details, which are collected solely for processing your orders.

1.2 Sensitive Personal Data (SPDI)
Sensitive Personal Data may include passwords and financial details. We collect SPDI only when it is necessary and only with your explicit consent.

1.3 Non-Personal Information
Non-personal information includes data such as your browser type, IP address, operating system, pages visited, referral URLs, and ISP information.

1.4 Usage Information
Usage information is automatically collected and may include website traffic data, the time you spend on pages, cookies, and analytics data.

2. How We Collect Information
We collect information when you create an account, place an order, update your profile, participate in surveys or campaigns, contact us for support, use features on the Website, or interact with cookies and tracking technologies. You may use the Website without providing personal information, but certain features may not be available to you.

3. How We Use Your Information
Your information is used to manage your account, process and deliver orders, manage payments and prevent fraud, improve Website functionality, respond to your queries, provide personalized content and recommendations, send updates, offers, newsletters, and promotions, and analyze user behaviour to improve our services.

4. Sharing of Information
We do not sell or rent your information. However, we may share it with our partners or affiliates to provide Website-related services, with payment gateways for processing orders, with third-party service providers such as logistics and analytics partners, or with government or legal authorities if required. Information may also be shared in the event of a merger, acquisition, or business transfer. All information is shared strictly on a need-to-know basis.

5. Third-Party Services
The Website may include links to third-party websites. We are not responsible for the privacy practices, actions, or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Storage & Retention
Your information is stored for as long as required by law or as long as necessary to fulfil the purposes for which it was collected. For instance, comments and related metadata may be stored indefinitely.

7. Security Measures
We use industry-standard physical, technical, and administrative safeguards to protect your data. However, no system is completely secure. We cannot guarantee absolute protection against unauthorized access, internet breaches, or device-level compromise. You are responsible for maintaining the confidentiality of your login credentials.

8. Your Rights
You may withdraw your consent at any time and may request correction, modification, or deletion of your data. You can also delete your account in accordance with our Terms of Service. To make any such request, please write to orders@halesnax.com. Please note that withdrawing consent may limit your ability to access certain services.

9. Cookies
We use cookies to improve your experience, save your login details, personalize content, and track Website performance. Most cookies are session-based and are deleted automatically. You may disable cookies through your browser settings, but this may affect some features of the Website.

10. Children & Third-Party Use
We do not knowingly collect information from minors. If you are using the Website on behalf of another person, such as a child, you confirm that you are authorized to do so.

11. Limitation of Liability
We are not liable for any loss of profits, business loss, indirect or consequential damages, actions of third parties, or breaches caused by Force Majeure events such as hacking, natural disasters, or government actions.

12. Opt-Out
You may opt out of marketing emails and newsletters. However, you cannot opt out of transactional or system emails such as order updates or account notifications.

13. Changes to the Policy
We may update or modify this Policy from time to time. Any changes will be posted on the Website. Continued use of the Website after such updates will be considered acceptance of the revised Policy.

For Any Queries or Requests
Email: orders@halesnax.com